FREQUENTLY ASKED QUESTIONS

• How long does it take to prepare my order?
  In general, it takes us one to five days to prepare your package. You will receive a confirmation letter of shipping as soon as we hand it over to the mail carriers. Normally during the week, it will take one to three days to prepare your order. Holidays, Weekends, Fridays, and Mondays are exceptions. In those days, we either do not work or may not get to all the orders. Allow us one to five days to prepare your order.
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• Does neoBeauty ship to an international location?
  No, we do not. Please understand that our company policy strictly prohibits oversea sales. The US, Canada, APO, FPO, and US minor islands are our scope of operation. However, if you have a friend or family in these regions, it is good to order through them. We will only be responsible for the shipping to the aforementioned destination.
   

• I live in the US (or Canada) but I can't place an order from my location?
  That is an error in the Yahoo system where we do not have any control. Please copy and paste your shopping cart, and email it to us. You email must include: 
  1. credit card number
  2. credit card expiration date
  3. billing address
  4. phone number
  5. shipping address
  Please email it to johoha1@opes.net to order via email.
   

• I did not receive my confirmation letter!
  Since we send you confirmation letter automatically, it is very important for you to provide us with a correct email address. Be sure to check for any typos in your email address. We recommend that you copy and paste your email address from the email program or address book. Please do not put "www" or "http" before your email address.
   

• Can I call to place an order?
  No. Our past experience shows that phone orders not only caused many errors but also revealed potential security problems. Unless you have technical problems in placing an order, we cannot accept your phone order. You can still order manually by emailing us. Email orders must include: 
  1. credit card number
  2. credit card expiration date
  3. billing address
  4. phone number
  5. shipping address
  Please email it to johoha1@opes.net to order via email.
   

• What happens if I happen to order out-of-stock items?
  Although it does not frequently happen, you can end up ordering out-of-stock items. We update our website once per day, normally in the morning. Before we update our stock status, you still can purchase out-of-stock items. It can happen when a customer before you, took the last item or when you order more than what we have in stock. If this over-buying happens, we go out and find the stock from our distributors. However, if we still cannot fulfill your out-of-stock items, we send you an email regarding cancellation of your order. 
   

• I don't see any buy button for what I want. How should I buy it?
  When you can't see the buy button, it means it is temporary out-of-stock. We take out buy buttons to prevent customers from over-buying.
   

• Does neoBeauty has a catalogue?
  We solely operate on the internet. Naturally, we do not print paper-based catalogues. What you see on the web is all we have.
   

• Do you wholesale?
  We are an internet-based retailer, and do not have any capability to process commercial wholesales. Please do not contact us for a wholesale or consignment request.